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Q: Are your neon signs waterproof?
A: Yes, our neon signs are designed to withstand outdoor conditions and are water-resistant. However, they should not be submerged in water, so please ensure they are installed in a dry location where direct water exposure is avoided.
Q: How long do your neon signs last?
A: With proper installation and usage, our neon signs can last for 3 years or more. We use high-quality LED components that ensure longevity and durability.
Q: What if my product arrives damaged?
A: If your neon sign arrives damaged, please take photos or a video of the damage and the packaging, and email it to us at support@customneonstudio.com within 7 days of receiving your order. We will assist you with either a replacement or a refund.
Q: Do you offer a warranty on your products?
A: Yes, all our neon signs come with a 24-month warranty covering manufacturing defects or malfunctioning that is not caused by misuse or accidents.
Q: Will I see a proof of the design before it is made?
A: Yes, after placing your order, we will send you a digital proof of your design via email for your approval. Please review and approve the design within 24 hours so we can proceed with production.
Q: Can I request a custom font for my neon sign?
A: Absolutely! We offer a variety of fonts (cursive, block, etc.), and you are welcome to send us your preferred font if it is not listed. Our design team will customize it to your specifications.
Q: Can I change or cancel my order after placing it?
A: We begin processing orders within 24 hours. If you need to cancel or modify your order, please contact us at support@customneonstudio.com as soon as possible. Once production has started, we are unable to cancel or modify the order.
Q: Can I return the product if I don’t like it?
A: Since our neon signs are custom-made, we do not accept returns for reasons such as “change of mind.” We only accept returns if the product is defective, damaged, or incorrect.
Q: How long will it take to receive my order?
A: After your design is approved, the production time is about 3-5 business days. The estimated delivery time is 7-15 business days, depending on your location and the shipping carrier.
Q: Does the neon sign consume a lot of electricity?
A: No, our neon signs use LED technology, which is energy-efficient and consumes very little electricity, making them perfect for long-term use.
Q: Do you offer free shipping?
A: Yes, we offer free shipping on all orders within the United States.
Q: Can I track my order?
A: Yes! Once your order has been shipped, you will receive a tracking number via email. You can track your neon sign as it makes its way to you.
Q: I have more questions. How can I contact customer support?
A: If you have any additional questions or need assistance, feel free to reach out to us at support@customneonstudio.com. Our customer support team responds to all inquiries within 24-48 hours.
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