✨ Free U.S. shipping on every U.S. order · No minimum
🛠️ Made to order · Most orders arrive in 10–20 business days
Everything about pricing, design proofs, delivery, installation and warranty — answered in plain English. Still stuck? We reply to every message within 24–48 hours.
Custom signs start at $124.99. Price is set mainly by the size you choose, from 12 to 71 inches — longer text and larger signs use more LED neon, so they cost more. The designer updates the price as you choose your size, so you always see the exact total before you order. Applicable taxes are calculated at checkout, and U.S. shipping is free with no minimum.
Our designer offers multiple font styles across cursive, script and block, and multiple neon colors — and you can mix fonts and colors within a single sign. If the font you want is not listed, send it to us and our design team will advise whether it can be produced and show you the result on your proof.
Yes. Switch to the “Logo” tab in the designer to upload your artwork, or contact us for a custom shape. Please only submit artwork, logos or text that you own or have permission to use. We email you a digital design proof within 24 hours, and nothing goes into production until you approve it.
Twelve sizes, from 12 inches (30 cm) up to 71 inches (180 cm). Finished size is accurate to within 1–2 inches. Longer text may need a larger size to stay legible — the designer shows you the result as you type, and we confirm the final dimensions on your design proof.
Yes — for personalized orders. If your order includes custom text, a custom color, your own artwork or a logo, we email you a digital design proof for your approval before production starts. Ready-made designs ordered exactly as shown, with no customization, go straight into production and do not receive a proof.
We email your digital design proof within 24 hours of your order.
Please review and approve within 24 hours so production is not delayed. If we don’t hear from you, we send a reminder after 24 hours and a second reminder after 72 hours. If there is still no reply 7 days after we send your proof, we cancel the order and refund you in full.
Yes. Reply to the proof email with what you would like changed and we will send you a revised version. Production only begins once you approve a proof.
Your delivery time is made up of two stages:
Total: 10–20 business days — counted from the day your order enters production. For personalized orders that is the day you approve your design proof; for ready-made designs it is the day you order. These timeframes match our Shipping Policy. Delivery times are estimates and may vary with destination, customs processing, carrier operations, weather, or seasonal demand. We currently ship within the United States only.
No. Our carriers require a physical street address with a valid street number, so we are not able to deliver to P.O. Boxes or to APO and FPO addresses. If one of these is entered at checkout, we will contact you for an alternative delivery address before your order ships.
Sometimes, yes. Email us at support@customneonstudio.com before you place your order and tell us the date you need it by. We will tell you what is possible for your design. An additional fee may apply, and we will quote it to you before you order.
Yes. We offer free standard shipping on all orders within the United States, with no minimum purchase.
In most cases, no — shipments to U.S. customers do not incur customs charges. If U.S. Customs does assess any import duties or taxes on your shipment, those fees are the customer’s responsibility. We are also not able to control delays caused by customs processing. Full details are in our Shipping Policy.
Yes. Once your order ships, you will receive a tracking number by email. Please allow up to 48 hours after dispatch for the carrier to publish the first scan. We ship with DHL, FedEx, UPS, TNT and YunExpress, depending on destination and package size. You can also check your shipment any time on our order tracking page.
Every LED neon sign ships with:
The power supply shipped with your sign is the only approved unit for it — using a different transformer voids your warranty. See our Warranty page.
Your sign arrives ready to hang. The backboard comes with pre-drilled mounting holes, and the installation screws, standoffs and a clear hanging kit are included in the box, so most signs are up in a few minutes. Then plug the included power supply into any standard U.S. outlet — no hardwiring and no electrician needed. Use only the power supply provided with your sign. Our installation & care guide walks you through both mounting methods, connecting the power and remote, and how to look after your sign.
Our neon signs are water-resistant, but they are not waterproof. They are made for indoor use and for covered outdoor areas that are protected from rain and standing water — for example a porch, patio, or covered terrace. Your 24-month warranty remains valid in a covered outdoor installation. Please avoid direct water spray, uncovered locations, and never submerge a sign in water.
Our signs use high-quality LED components with a rated lifespan of up to 50,000 hours under normal operating conditions. Actual lifespan depends on how many hours per day you use the sign, the brightness or dimmer setting, and the operating environment. This is an estimated component rating, not a warranty — see the warranty questions below for coverage.
No. Our signs use LED technology, which is energy-efficient and draws very little power, making them suitable for long daily use.
Coverage begins on the date your order is delivered:
The warranty covers defects in materials and workmanship under normal use. Full terms are on our Warranty page.
No. The power supply shipped with your sign is matched to that sign and to your delivery region. Using a different transformer or adapter voids your warranty and risks permanently damaging the sign. Replacing, rewiring or modifying any component also voids the warranty and may create a fire or electrical hazard. If you are unsure about your power supply, consult a licensed electrician before use.
We resolve verified claims in three steps. First, where a component can fix the fault — a power supply, remote, connector or section of tubing — we ship that part free of charge with instructions. Second, if a part will not resolve it, we produce and ship a replacement sign. Third, if neither is practical, we issue a full refund. CustomNeonStudio covers return shipping on approved claims.
Keep the outer shipping carton and all packing materials, then photograph the carton, the outer and inner packaging, and the sign. Email support@customneonstudio.com within 7 days of delivery with your order number and those photos or a short video. Photos of the carton let us settle the claim with the carrier much faster.
For personalized orders, you can change or cancel free of charge at any time before you approve your design proof. Once you approve the proof, production begins and the order can no longer be cancelled or modified.
For ready-made designs ordered without customization, please contact us within 24 hours of placing your order at support@customneonstudio.com. Once production has started, we are unable to cancel or modify the order.
Because every sign is made to order, we do not accept returns for change of mind or personal preference. We do accept returns when a product arrives damaged, defective, or incorrect — contact us within 7 days of delivery and we will arrange a replacement or a full refund, with return shipping covered by us. Approved refunds are processed to your original payment method within 5–7 business days. Full terms are in our Return & Refund Policy.
Email support@customneonstudio.com or call +1 (505) 201-1038. We reply to all messages within 24–48 hours, Monday to Friday, 9:00 AM – 5:00 PM ET.
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