Contact

Quick answers Track your order Size guide FAQs Warranty Shipping Returns & refunds Installation & care

What do you need help with?

Tell us which one in your message and include the details below — it gets you a useful answer on the first reply instead of the third.

Custom design & quotes

Include your artwork or idea, the size you have in mind, and where the sign will hang.

An order you’ve placed

Include your order number — it’s in your order confirmation email.

Damage or defects

Include your order number and photos of the problem, within 7 days of delivery.

Wholesale & partnerships

Tell us quantities, timeline and where the signs are going.

Custom quote, order update or warranty claim — tell us which and we'll take it from there.
We reply to all messages within 24–48 hours, Monday to Friday.

Get In Touch!

CustomNeonStudio is a brand operated by VITALESSENCE LLC.

Registered Business Address: 1209 Mountain Road Pl NE, Ste R, Albuquerque, NM 87110, United States

Operations & Customer Service Office: C01-L12, New Urban Area, Duong Noi, Ha Dong, Hanoi, 100000, Vietnam

Manufacturing: Our signs are produced by independent manufacturing partners in the United States and China.

Email: support@customneonstudio.com
Phone: +1 (505) 201-1038

Business Hours

Monday – Friday
9:00 AM – 5:00 PM ET
(We reply to all messages within 24–48 hours.)

Our Promise to You

Customization Available

Want a different size, a different color, or a design that doesn’t exist yet? Tell us the idea and we’ll build it.

Design Proof Before We Build

For custom orders we send you a proof to approve first. Nothing goes into production until you say yes.

Product Checks

Before your sign is packed we check the workmanship, the electrical function, and that it matches the exact size and color you ordered.

Here to Help

Have a question about your sign or order? Our team replies within 24–48 hours, Monday to Friday. Contact us at support@customneonstudio.com .