Shipping policy

Last updated: January 2026

At CustomNeonStudio, we specialize in high-quality, custom-made LED neon signs. Every order is made specifically for you and handled with care from production through delivery.

Please review our shipping policy below before placing your order.

Shipping Destinations

We currently ship only within the United States.

Orders outside the U.S. are not supported at this time.

Shipping Origin

  • Our business is operated from Vietnam.

  • All neon signs are custom-produced in our manufacturing facility in China and shipped directly to customers in the United States.

Processing & Production Time

Because all products are custom-made:

  • Standard processing time: 3–5 business days

  • This includes design confirmation and production.

During peak seasons or holidays, processing times may be slightly extended.

If you need a rush order, please contact us prior to purchasing and we will advise availability.

Estimated Shipping Time

After processing is completed:

  • Estimated delivery time: 7–15 business days

Total estimated delivery timeframe (processing + shipping):

👉 10–20 business days

Delivery times may vary due to:

  • Destination location

  • Carrier operations

  • Customs clearance

  • Weather or seasonal volume

Shipping Carriers

We ship using trusted international carriers, including:

  • DHL

  • FedEx

  • UPS

  • TNT

Carrier selection depends on destination and package size.

Shipping Cost

Free Standard Shipping on all U.S. orders
No minimum purchase required.

Order Tracking

All orders include tracking.

Once your order ships, you will receive an email containing:

  • Your tracking number

  • A tracking link to monitor your shipment

Please allow up to 48 hours for tracking information to update after dispatch.

Customs, Duties & Taxes

In most cases, shipments to the U.S. do not incur customs charges.

However, if any import duties or taxes are assessed by U.S. Customs, the customer is responsible for those fees.

CustomNeonStudio is not responsible for delays caused by customs processing.

Incorrect or Incomplete Shipping Address

Please ensure your shipping address is accurate at checkout.

  • Orders returned due to incorrect or incomplete addresses may require an additional reshipping fee.

  • CustomNeonStudio is not responsible for delivery delays or losses caused by incorrect address information provided by the customer.

Damaged Packages

We carefully package all orders to minimize transit damage.

If your item arrives damaged:

  1. Contact us within 48 hours of delivery

  2. Email support@customneonstudio.com

  3. Include clear photos of:

    • The product

    • External packaging

    • Internal packaging

We will review and arrange a replacement or resolution as appropriate.

Lost Packages

If your package appears lost in transit:

Contact Information

For shipping questions or order assistance:

📧 Email: support@customneonstudio.com
📞 Phone: +1 (505) 201-1038

Our customer support team is available to ensure your CustomNeonStudio experience is smooth from order to delivery.