✨ Free U.S. shipping on every U.S. order · No minimum
🛠️ Made to order · Most orders arrive in 10–20 business days
Every CustomNeonStudio sign is handcrafted to order. This page explains exactly how long that takes, what it costs, and what happens if something goes wrong along the way.
| Shipping cost | Free standard shipping on every U.S. order. No minimum purchase. |
| Processing | 3–5 business days |
| Transit | 7–15 business days |
| Total | 10–20 business days |
| Where we ship | United States only. No P.O. Box, APO or FPO addresses. |
| Tracking | Emailed to you the moment your order ships |
Where we ship · How long it takes · What it costs · Carriers & tracking · Your address · Damaged or lost
We currently ship within the United States only. Orders to addresses outside the U.S. are not supported at this time.
Your sign is produced by our independent manufacturing partners in the United States and China and shipped directly to your U.S. delivery address. CustomNeonStudio is a brand operated by VITALESSENCE LLC, a U.S.-registered business, with customer service and day-to-day operations handled by our team in Hanoi, Vietnam.
Your delivery time is made up of two stages: the time we spend making your sign, and the time the carrier spends bringing it to you.
| Stage | Personalized orders | Ready-made designs |
|---|---|---|
| Processing | 3–5 business days, starting the day you approve your design proof | 3–5 business days from the day you place your order |
| Transit | 7–15 business days | 7–15 business days |
| Total | 10–20 business days from proof approval | 10–20 business days from your order |
All timeframes are in business days — Monday through Friday, excluding public holidays.
About your design proof. If your order includes custom text, a custom color, your own artwork or a logo, we email you a digital design proof within 24 hours of your order. Production — and the 3–5 day processing clock — begins once you approve it. Approving promptly is the single biggest thing you can do to get your sign sooner.
These are estimates, not guarantees. Actual delivery may vary with your destination, customs processing, carrier operations, weather, and seasonal demand. During peak seasons and holidays, processing may take slightly longer.
Need your sign faster? Email us at support@customneonstudio.com before you place your order. We will tell you what is possible for your design and your delivery date. An additional fee may apply, and we will quote it to you before you order.
We ship with DHL, FedEx, UPS, TNT and YunExpress. The carrier is chosen based on your destination and the size of your package.
Every order ships with tracking. As soon as your sign leaves us, you will receive an email with your tracking number and a tracking link. Please allow up to 48 hours after dispatch for the carrier to publish its first scan — until then, a tracking number that shows no movement is completely normal.
You can check your shipment at any time on our order tracking page.
Please double-check your address at checkout. A complete, accurate street address — including apartment or suite number — is the single best thing you can do to make sure your sign arrives on time.
We cannot deliver to P.O. Boxes, APO or FPO addresses. Our carriers require a physical street address with a valid street number. If one of these addresses is entered at checkout, we will contact you for an alternative delivery address before your order ships.
Need to change your address? Email us at support@customneonstudio.com as soon as possible with your order number. We can update it any time before your order is handed to the carrier. Once a package has shipped, the address cannot be changed.
If an order is returned to us because the address was incorrect or incomplete, a reshipping fee applies. This is the actual cost of sending the package again — no markup — and we will contact you with the exact amount before we reship. CustomNeonStudio is not responsible for delivery delays or losses caused by incorrect address information provided by the customer.
Once your sign is with the carrier, delivery is in their hands. Estimated timeframes may be affected by:
If your order passes the estimated window, email us with your order number and we will chase the carrier for you.
If your sign arrives damaged. Keep the outer shipping carton and all packing materials, then photograph the carton, the outer and inner packaging, and the sign. Email support@customneonstudio.com within 7 days of delivery with your order number and those photos or a short video.
Once verified, we will send a replacement or issue a full refund, and CustomNeonStudio covers the return shipping cost. Photos of the outer carton let us settle the claim with the carrier much faster, which is why we ask for them.
If your package is lost in transit. Email us with your order number and we will open an investigation with the carrier. Where a package is confirmed lost, we produce and ship a replacement sign.
After delivery. Once the carrier marks your package as delivered, CustomNeonStudio is not responsible for loss or theft at the delivery address. If tracking shows delivered and the package is not there, contact the carrier on your tracking link first, then let us know so we can help.
Full terms are in our Return & Refund Policy and our Warranty.
For personalized orders, you can change or cancel free of charge at any time before you approve your design proof. For ready-made designs, contact us within 24 hours of ordering. Once production starts, an order can no longer be changed or canceled. Full terms are in our Return & Refund Policy.
Include your order number so we can help you faster.
Email: support@customneonstudio.com
Phone: +1 (505) 201-1038
Hours: Monday – Friday, 9:00 AM – 5:00 PM ET
We reply to all messages within 24–48 hours.
Track your order · FAQs · Warranty · Returns & refunds · Contact us
CustomNeonStudio is a brand operated by VITALESSENCE LLC.
Registered Business Address: 1209 Mountain Road Pl NE, Ste R, Albuquerque, NM 87110, United States
Operations & Customer Service Office: C01-L12, New Urban Area, Duong Noi, Ha Dong, Hanoi, 100000, Vietnam
Manufacturing: Our signs are produced by independent manufacturing partners in the United States and China.
Thanks for subscribing!
This email has been registered!
