Product Details
xPersonalized memorial photo night light are a beautiful way to commemorate your loved ones who have passed away and keep them close to your heart. These lights are crafted with care and can be personalized with your loved one’s name, photo, or date of birth and death. Whether you put them on your table, or your desk, these photo night light will remind you of the happy times you shared with your loved one and the joy they brought to your life. Personalized memorial lights are more than just night lights, they are expressions of your love and grief.
If you want to show your support and sympathy to someone who has lost their loved one, you may want to give them a personalized memorial night light as a gift. This gift will let them know that you care and that you remember their loved one too. A personalized memorial plaque will also help them honor their loved one’s memory and celebrate their life. You can personalize the night light with their loved one’s name, photo, or a heartfelt message. You can also pick a design that matches their loved one’s personality, hobbies, or interests. They will surely touch their heart and soul.
MESSAGE: I'm Always With You
PRODUCT DETAILS:
- Material: Acrylic and LED light
- Size: 8 inches.
- Have a switch for easy on/off and brightness adjustment.
- Printed on 1 side.
- Wall charger is NOT included. It works with desktop computers, laptops, and power banks with USB input.
- Please allow about 0,5 - 1 inch differences due to manual measurement.
Shipping & Delivery
xMade just for you — every sign is handcrafted to order.
🛠 Production: 3–5 business days
🚚 Shipping: 7–15 business days — free to all US addresses
📦 Estimated delivery: 2–3 weeks from order date
🔎 Tracking number emailed as soon as your sign ships
💙 2-year warranty on every sign. Arrived damaged? Email support@customneonstudio.com within 7 days with photos — we'll make it right with a replacement or refund.
Full details in our Shipping Policy.
Return & Refund Policy
xReturn & Refund Policy
At CustomNeonStudio, we want you to love your neon sign. Because every sign is made to order, this Return & Refund Policy explains exactly when a return, replacement, or refund is available and how it works. By purchasing from customneonstudio.com, you agree to this policy.
1. Custom-Made Products
All of our neon signs are custom-made to order and produced specifically based on your chosen design, color, and size. For this reason, we do not accept returns or offer refunds for change of mind or personal preference. We only accept returns when a product arrives damaged, defective, or incorrect. Please review your design, color, and size carefully before completing your order.
2. Damaged or Defective Products
We take great care in packaging and shipping. If your neon sign arrives damaged or defective, we are here to help.
How to report a damaged or defective item:
- Inspect your product upon delivery.
- Contact us at support@customneonstudio.com within 7 days of receiving your order.
- Include your order number and clear photos and/or a video showing the damage or defect and the packaging.
Once verified, we will offer you a replacement or a full refund, depending on the situation. CustomNeonStudio covers all return shipping costs for damaged or defective items.
3. Incorrect Products
If you receive the wrong item (for example, a design, color, or size different from your approved order):
- Notify us at support@customneonstudio.com within 7 days of receiving your order.
- Provide details of the issue along with your order number and photos.
We will send you the correct item or issue a full refund, depending on your preference. CustomNeonStudio covers all return shipping costs for incorrect items.
4. Change of Mind
Because our neon signs are custom-made to order, we are unable to accept returns or issue refunds for change of mind or personal preference. This does not affect your rights in the case of a damaged, defective, or incorrect product.
5. How to Start a Return
Please contact us before returning any product. Once your return is approved, we will provide detailed return instructions, including the return address and any shipping label required. Unauthorized returns sent without prior approval may not be accepted.
Return shipping: When a return is due to a damaged, defective, or incorrect product, CustomNeonStudio covers the return shipping cost. We recommend using the return instructions and label we provide so your return is tracked correctly.
6. Order Cancellations
- Before production: You may cancel your order within 12 hours of placing it for a full refund.
- After production begins: Once production has started, orders cannot be cancelled, as each sign is custom-made for you.
7. Refunds
Once your return or claim is approved (and, where applicable, the returned item is received), we will process your refund within 5–7 business days to your original payment method. Depending on your bank or payment provider, it may take additional time for the refund to appear on your statement.
8. Return Eligibility Summary
- Eligible for return / replacement / refund: damaged, defective, or incorrect products, reported within 7 days of delivery.
- Not eligible: change of mind or personal preference.
- Please contact us before returning any product; unauthorized returns may not be accepted.
9. Lost or Stolen Packages
Once your package is marked as delivered by the carrier, CustomNeonStudio is not responsible for loss or theft that occurs after delivery. If you believe your package was lost in transit, please contact the carrier (DHL, DPD, or UPS) immediately using the tracking number provided.
10. Customer Support
CustomNeonStudio is a brand operated by VITALESSENCE LLC. If you have any questions or need help with a return or refund, please contact us. We aim to respond to all inquiries within 24–48 hours.
Registered Business Address: 1209 Mountain Road Pl NE, Ste R, Albuquerque, NM 87110, United States
Operations & Customer Service Office: C01-L12, New Urban Area, Duong Noi, Ha Dong, Hanoi, 100000, Vietnam
Email: support@customneonstudio.com | Phone: +1 (505) 201-1038
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